At Chillin, we strive to ensure your satisfaction with our products. If you’re not completely happy with your purchase, we offer a 14-day money-back guarantee. Please read our refund and return policy below for details.

Eligibility for Returns

You may return your item within 14 days of receiving it.
The item must be unused, in its original packaging, and in the same condition you received it.
Proof of purchase (e.g., order confirmation email or receipt) is required.

How to Request a Return

Contact Us: Email us at support@keepchillin.com with your order details and the reason for your return.
Approval: Once your return is approved, we will provide instructions on where to send the item.
Shipping: Customers are responsible for the return shipping costs unless the item is defective or incorrect.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5-7 business days and credited to your original payment method.

Non-Refundable Items

Items that show signs of use or damage not caused by shipping.
Items returned outside the 14-day window.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at support@keepchillin.com with photos of the issue. We will cover the return shipping costs and send a replacement or issue a full refund.

Exchanges
Exchanges are allowed for defective or incorrect items only. Please contact us within 14 days of delivery to arrange an exchange.

Contact Information
For any questions about our Refund and Return Policy, please email us at support@keepchillin.com.

We’re here to help and ensure you’re satisfied with your purchase!